How can we help?

To change your password in the admin, you’ll head to the Security section from the Account page. Click Change your password and then enter your current password and your new password there.

If you don’t remember your password, then we can send a password reset to the email address we have on file.

Your shop’s contact email can be changed from the Account page in your admin. Click Edit profile and adjust the contact email there. For added security, you’ll need to enter your password to verify the change. Keep in mind that the contact email is used to determine account ownership. You’ll want to make sure you are using an email that can send and receive emails and be sure to triple-check your spelling before saving your changes!

You can change your shop name and URL from the Account page in your Big Cartel admin. To change your shop name, click Edit Profile and adjust your shop name there. Click Edit your shop info to change your Shop URL and click Save changes. Our system will let you know if the new subdomain you choose is available or not.

Big Cartel doesn’t offer order manufacturing or fulfillment, so you’d want to get your merchandise created on your end. Then as orders come in, you’d be responsible for shipping them out. Our job is to provide the hosting for your web store/checkout system. If you’re looking for spots to help manufacture your goods or sell via print-on-demand, check out our integrations with Printful or Art of Where.

Make sure to check your new email address for a verification email, as some platforms may require you to verify your new email address before the change can take effect.

It's also important to keep your new email address safe and secure by using a strong password and enabling two-factor authentication if available. For more information on email security, check out this article on email safety tips.