Big Cartel FAQ: Quick answers for your shop

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Big Cartel Basics

Frequently Asked Questions

faq

Date
02.13.25
Read time
15 min read

Account Basics
How do I change my password?
How do I change my shop name or URL?
How do I change my contact email?
How do I close my account?
Does Big Cartel make the products I sell?
Adding Products
How do I add variants like colors or sizes to my product listings?
Can I limit the number of a specific item that is sold?
I’m not seeing all of the products display in my storefront?
How do I add product categories?
What size images should I use for my products?
I'm getting an error when adding or editing products - "At least one variant's price must match the base price."
Product Images
I uploaded more images than my plan's limit. What will happen to the excess images?
The correct image isn’t displayed in my store, how do I fix that?
What images files and size are supported?
Shipping
How do I charge shipping?
I'm using Automatic shipping and shipping wasn't charged, why?
Can you calculate shipping for me?
I sell digital products — is there a way to disable shipping?
Can I offer free shipping if a customer spends a certain amount?
Can I create shipping labels?
Managing Orders
How do I refund or cancel an order?
How do I download my orders?
Getting Paid
Does Big Cartel offer more payment options like Afterpay?
Do I have to have a PayPal Business account?
How do I update my bank account that payments are sent to?
Customization
Can I translate my shop to another language?
How do I add images to custom pages?
How can I adjust the font size in my shop?
Can I add a video to the homepage of my store?
Custom Domains
Can I use my own domain?
Can I remove the .bigcartel.com from my URL?
Security
I received a suspicious email claiming to be from Big Cartel. Is this legit?
Is my shop SSL-encrypted?
Integrations