Update your billing details

  • Updated on 21 July 2023
  • 5 min read

Big Cartel subscriptions are in USD (any conversions are handled by the payment provider) and can be paid with the following:

  • PayPal

  • Mastercard

  • Visa

  • American Express

  • Discover

  • JSB

Swapping out the card or PayPal account on file for your monthly subscription is easy. Any changes you make will take effect on the next payment due date. 📅

Card declined, and not sure why?

Your card may be getting declined because of a higher level of recent activity on the card, a lack of matching AVS information, or for a range of other reasons that only your card issuer would know.

Your best bet will be to get in touch with your card issuer or bank to see if they've flagged the payment on their end, and ask them to let it through. It helps to have them look specifically for the failed charge attempts coming from us and not just the general status of your card. If that doesn’t do the trick we recommend trying a different payment method.

Steps

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  1. Log in at my.bigcartel.com.

  2. Go to Account.

  3. Click Edit your plan & billing in the Billing section.

  4. Enter your new card details, or click PayPal if you want to use a PayPal account to pay for your monthly subscription.

  5. Click Save.

Have questions?

Our support team is available Monday - Friday from 8am-6pm EST.

Contact Support