Turn on maintenance mode

  • Updated on 21 July 2023
  • 5 min read
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With Maintenance mode on, anyone who tries to visit your shop will see a message that it's currently under maintenance, and they won’t be able to access the rest of your shop.

When you first sign up with Big Cartel, Maintenance mode is automatically turned on so you can set up your products, checkout, theme, and other details without the world watching your every move. When you’re ready to launch, you can toggle Maintenance mode off to go live!

If you need to take a break or make behind-the-scenes updates in the future, you can turn Maintenance mode back on any time.

Heads up! Shops on paid plans will still be billed for their monthly subscription while in Maintenance mode. If you want to stop being billed, you’ll need to switch to the free Gold plan or close your shop.

Also, visitors aren't tracked while your shop is in maintenance mode. We don't want to skew your conversion rate.


  1. Log in at my.bigcartel.com.

  2. Go to Account.

  3. Toggle the maintenance mode setting on > Turn on maintenance mode. Your store is now unavailable to the public.

  4. Toggle the setting off when you're ready to launch your site and make it available to your customers again.

Have questions?

Our support team is available Monday - Friday from 8am-6pm EST.

Contact Support