Upgrade or downgrade your plan

  • Updated on 3 April 2024
  • 5 min read

Plans changed? Change plans! We've made it simple to upgrade or downgrade at any time, from the Billing page in your admin, without penalties or sketchy cancellation fees.

By the way, did you know all upgraded plans include access to all of our premium features? It's true! If you're on the free plan right now and really want to see what Big Cartel can do, try out an upgrade.

You have the flexibility to change your plan at any time during your subscription. Upgrading or switching from a monthly to annual billing cycle takes effect immediately. Downgrading or canceling your plan will take effect at the end of your current billing cycle.

When downgrading, any premium features you had will disappear - like additional products, and custom HTML.

Card declined, and not sure why? Your best bet will be to get in touch with your card issuer or bank to see if they've flagged the payment on their end, and ask them to let it through. If that doesn't do the trick we recommend trying a different payment method.


  1. Log in at my.bigcartel.com.

  2. Go to Account.

  3. Scroll to the Plan and Billing section, and click Manage billing.

  4. Under the Current plan section, click Change plan.

  5. Select the plan you want to use, follow the prompted steps, and you're set!

Have questions?

Our support team is available Monday - Friday from 8am-6pm EST.

Contact Support