HELP FROM REAL HUMANS

None of that chatbot business here.

We’ve got kind, brilliant, and very real humans here to help you, whether you’ve been selling with us for years or you’re interested in setting up shop.

Here to help

Support hours and how to get in touch

Available 24/7
If you have an account, log-in and use the in-app messaging feature
No account? No problem. Shoot us an email.

Email us

NEED HELP WITH A SHOP PURCHASE?

The Big Cartel Support Team does not troubleshoot issues pertaining to purchases made on individual Big Cartel seller shops.

How to contact a shop

SELLER VIOLATIONS

Need help with an order or looking to report a violation? We've got your back.

Report a violation

Feeling shy? We get it.

You can always visit our self-serve Help Center for helpful articles and FAQs.

Go to Help center