## General Support Inquiries

Have a Big Cartel account? Log in <a href="https://my.bigcartel.com/login" target="_blank"></a> for faster help.

We have twelve kind and brilliant humans available for support Monday - Friday from 8am-6pm EST.

Don't have an account and need a hand? [support@bigcartel.com](mailto:support@bigcartel.com)

## Need help with an order?

We don't fulfill orders or control refunds, but [check here for resources](/resources/help/article/missing-orders).

## Report a merchant agreement violation

[abuse@bigcartel.com](mailto:abuse@bigcartel.com)

Contact Big Cartel

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