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HELP FROM REAL HUMANS

We’ve got kind, brilliant, and very real humans here to help you, whether you’ve been selling with us for years or you’re interested in setting up shop.

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Here to help

Support hours and how to get in touch

  • Available 24/7
  • If you have an account, log-in and use the in-app messaging feature
  • No account? No problem. Shoot us an email.
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NEED HELP WITH A SHOP PURCHASE?

The Big Cartel Support Team does not troubleshoot issues pertaining to purchases made on individual Big Cartel seller shops.

SELLER VIOLATIONS

Need help with an order or looking to report a violation? We've got your back.

Feeling shy? We get it.

You can always visit our self-serve Help Center for helpful articles and FAQs.

Go to Help center