Switch to new billing

We can tell you've been with us for a while. Thanks for sticking around all of these years! Since you signed up so long ago, your account is still on our old billing system, and it's time to move you over to our new billing system, where you'll be able to manage billing details right from your Big Cartel account.

Don't worry about losing any account details. Your store's design and products won't be affected while making the switch to our new billing system.

🆕 Switch to new billing

You'll need to cancel your subscription through PayPal first to access new billing. To cancel the PayPal subscription:

1. Log in to your PayPal account.

2. Click Profile (gear icon) near the top of the page.

3. Click Payments in the second-tier navigation at the top.

4. Select Manage automatic payments.

5. Select the Big Cartel subscription and click Cancel.

6. You'll need to log into your Big Cartel admin and head over to Account > Billing and update your payment info at the Billing Information link. That's it!

Please reach out to our support team, if you have any questions or need a hand.