Send shipment tracking info

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If you offer shipment tracking to your customers, we've made it super easy to send out tracking links. When you mark an order as shipped, you can choose which items in the order you're sending out and pop the tracking number in.

Whether you use UPS, FedEx, your national postal service, or another international carrier - we'll format the info nicely and send it along in an email to your customer that matches your store's branding.

Heads up! The shipment tracking feature is available in our paid plans. You can check out all features available on our paid plans here. And you can upgrade your plan at any time directly from the billing section of your admin.

Send tracking info with embedded label printing

This feature is currently available to U.S. sellers on paid plans.


Sellers that buy and print shipping labels in the admin through our Shippo partnership can automatically send tracking info at time labels are printed. More on that here.

Manually add a shipment tracking number


Sellers that are not using the embedded label printing in the admin can manually add and tracking info and send that info to their customers. When you use the mark as shipped tool and paste in a tracking number, we'll detect the carrier you're using, and the correct tracking link will be generated automatically. Similarly, if you paste in a tracking link first, we try to determine the shipping carrier and tracking number if we can! If you're using a carrier we don't automatically recognize, no worries - you can choose one manually and add in your own tracking URL.

With the notify of shipping status toggle turned on, your customer will get a notification as soon as you hit Save. The email will show them a full breakdown of which items in their order have been shipped, along with the tracking link.

All the details - what was shipped and when, and any tracking info you've included - will also be saved in your order details page for your own records.

Supported carriers

  • 4XP

  • APC

  • Amazon Logistics UK

  • Amazon Logistics US

  • An Post

  • Asendia USA

  • Australia Post

  • Bluedart

  • Canada Post

  • China Post

  • Chit Chats

  • Chunghwa Post

  • Correios

  • Correos

  • Correos de México

  • DHL Express

  • DHL Germany

  • DHL eCommerce

  • DPD

  • DPD Local

  • DPD UK

  • Delhivery

  • Deutsch Post

  • Evri

  • FedEx

  • GLS

  • Global Post

  • Globegistics

  • Hong Kong Post

  • Japan Post

  • La Poste

  • Mondial Relay

  • Nacex

  • New Zealand Post

  • PHLPost

  • POS Indonesia

  • Parcelforce

  • Pitney Bowes

  • Poczta Polska (EN)

  • Poczta Polska (PL)

  • PostNord

  • Poste Italiane

  • Purolator

  • Qxpress

  • Royal Mail

  • SF Express

  • Sagawa

  • Sendle

  • Singapore Post

  • Swiss Post

  • UPS

  • USPS

  • Whistl

  • Yamato (EN)

  • Yamato (JA)

  • Yodel Direct

Removing shipping and tracking info

If you need to backtrack, you can mark a shipped order as unshipped, but be careful, doing this will delete any shipping or tracking info you previously added. Marking an order unshipped does not unsend any email notifications that have already gone out.


  1. Log in at

  2. Go to Orders.

  3. Click Mark as shipped on any order.

  4. From the In this shipment dropdown, choose the quantity of each item you're including in this package.

  5. For the tracking details, you've got the options to add tracking number, tracking link and the carrier. If you paste in a tracking number, we try to automatically determine the carrier and create a tracking link for you. If you paste in a tracking link, we try to determine the carrier and extract out the tracking number if we can. At any time, you can correct and change any of the fields to override our auto generated ones.

  6. To email this info to your customer, keep the Notify of shipping status toggle turned on and hit Save.

  7. The details you've added will automatically appear in the order details page.

Have questions?

Our support team is available Monday - Friday from 8am-6pm EST.